Customer Support roles you can grow with
As a leader in the energy industry, with a strong focus on quality and customer satisfaction, NiSource offers a workplace rich in opportunities that will let you make the most of your talents. And, gaining experience as a member of one of our customer service teams can be a valuable first step leading to growth opportunities in:
- Customer Service
- Quality Assurance
- Collections
- Billing
- Training
As a NiSource Customer Service Representative…
you’ll begin by receiving excellent paid training—six weeks of it before you take any customer calls. And, you’ll have continual training as you grow in your role.
In our busy call centers in Indiana and Massachusetts, our Customer Service Representatives help customers by answering questions and resolving issues regarding billing and service, setting appointments for our technicians to make repairs or turn service on or off, and responding to and reporting emergencies and outages. You’ll play an important role in our mission of providing our communities with safe, reliable energy. And, we’ll give you all the tools and training you need to do it right.
Our Customer Service Representative job requirements
We look for people with enthusiasm, initiative and a passion for providing great service and solving problems. Customer service experience is important, as we need dependable professionals with solid communication skills, good judgment, and most of all, the ability to treat each customer—in every situation—with patience and respect. And, because we want to be there when our customers need us, we have a variety of shifts available, as well as full- and part-time positions.
If you’re excited about helping our customers by providing the best possible service, we have the customer service career for you.
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Our hiring process
To help determine whether you will be a good fit for our customer service role, and comfortable in the call center environment, we refer applicants to third-party employment firms that review applications and resumes, conduct initial interviews and test phone, data entry and math skills. The successful completion of this process will ensure that you have a basic understanding of the role, and that you’re well prepared and confident when you interview with the NiSource hiring team.
